Refund Policy

1. Subscription & SaaS Services

Since Digitech Lead CRM is a Software-as-a-Service (SaaS) platform, all subscriptions are billed on a recurring basis unless canceled by the user. Our refund policy for CRM subscriptions is as follows:

1.1 Free Trial & Evaluation

We encourage users to take advantage of our free trial (if applicable) before purchasing a subscription. This allows users to assess the platform before committing to a paid plan.

1.2 Refunds for Subscription Plans

• Monthly Subscriptions: Payments for monthly plans are non-refundable. You can cancel at any time, but no partial refunds will be issued for unused time in the billing cycle.
• Annual Subscriptions: Refund requests for annual plans will be considered only if requested within 7 days of the purchase date. A prorated refund may be provided, deducting any discounts applied.
• No refunds will be issued for renewals unless the cancellation request is submitted before the next billing cycle.

1.3 Cancellation Policy

• Users can cancel their subscription anytime through the account dashboard.
• Upon cancellation, access to the CRM will remain active until the end of the current billing period.

2. Custom Development & Integrations

• A non-refundable deposit is required before any custom work begins.
• Once the work has started, no refunds will be issued.
• If the client cancels before the project begins, a partial refund may be granted, deducting any administrative or consultation fees.

3. Refunds for Service Downtime or Technical Issues

• We strive to maintain 99.9% uptime. However, in the case of unexpected downtime lasting over 48 hours due to our fault, we may offer service credits instead of refunds.
• Refunds will not be granted for issues caused by third-party services, user errors, or misuse of the platform.

4. Chargebacks & Disputes

Initiating a chargeback without contacting us first may lead to account suspension. We encourage users to reach out to our support team before filing disputes.

5. Refund Processing

If a refund is approved by Digitech Lead CRM, it will be credited within 7 business days.